Head of Business Systems

Role

Operations & Delivery Director at som3 Recruitment

Head of Business Systems

Due to growth and technology improvements, Cloud based IT Services company is looking for an experienced Head of Systems to join their team.

Overview

This is a strategic and hands-on leadership role, responsible for shaping systems roadmap, leading a high-performing team, and collaborating across the business to deliver operational excellence.

This position would suit someone looking to progress to a CIO level role in 3 / 4 years.

Responsibilities

• You will be responsible for the strategic ownership, development, and integration of all core business systems across the company.
• You will lead the design, delivery, and continuous improvement of core technology platforms ensuring systems are robust, secure, and scalable.
• Working closely with the wider Data and Systems team you will ensure our systems enable success for our employees and customers.
• Oversee the architecture, integration, and performance optimisation of all core business systems including CRM, Finance, ITSM, Billing Engine(s) and HR
• Working with the Internal IT team to ensure business systems are supported, including high availability, security, backup, and scalability of platforms supporting customer and internal operations.
• Lead system transformation, automation, upgrades, and migrations ensuring successful delivery.
• Work closely with stakeholders to identify business needs and deliver improvements in alignment with the Data Team, Systems Strategy, Data Strategy, and Business Strategy.
• Communicate technical roadmaps, priorities, and progress to non-technical stakeholders.
• Work with IT operational teams to ensure business systems are supported, and managed, from an IT operational perspective.

Your background

• Proven experience in leading enterprise systems strategy and delivery within a fast-paced cloud-focussed environment.
• Strong understanding of system integration, architecture, and business process automation.
• Demonstrated success leading teams through transformation, scaling, and change management.
• Experience with platforms that support business operations
• Excellent stakeholder management and communication skills.
• Ability to lead cross-functional teams and drive change.

Work arrangement

This is a hybrid role with 3 / 4 days in the office.

This role does NOT cover IT Operations, infrastructure or security as these have their dedicated teams. We are looking for business systems skills.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Technology, Information and Media and Information Services

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