Head of Customer Success, Enterprise – Scale-Up B2B SaaS

Broaden, a fast-growing UK SaaS company transforming how insurers, brokers and financial services use location intelligence, is seeking a Head of Customer Success. You will be the strategic engine driving client value across an established enterprise base, reporting to the CRO.

This builder-and-player-coach role involves creating scalable CS foundations, onboarding, and renewal forecasting, while partnering with Product, Engineering, Sales, and Marketing to deliver measurable ROI.

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