Head of Delivery Digital Consumer Platforms

I'm looking for a senior digital delivery leader to take overall accountability for the successful delivery and live operation of a major consumer-facing mobile app and website for a leading global airline.

This is a hands-on, high-accountability delivery leadership role. We're looking for someone who has personally owned major consumer digital platforms through release, go-live and live operation — not simply someone who has managed a portfolio of projects.

What you'll own

End-to-end delivery of the consumer mobile app and website, from planning through to production.

Release & go-live: own what gets released, when it gets released and ensure releases land safely and successfully.

App Store governance: oversee mobile release protocols, App Store / Google Play requirements and ensure the app remains live, available and compliant.

Multiple delivery teams: coordinate tribes, squads, product & engineering teams, internal stakeholders, third parties and technology vendors.

Production incidents: take accountability for major incidents, driving resolution and ensuring issues are effectively managed.

Hypercare: lead post-release hypercare and stabilisation following significant launches.

Budgets & governance: manage delivery budgets, risks, dependencies, governance and senior stakeholder communication.

Ultimately, you own the outcome — ensuring major changes get successfully into production and that the customer experience remains stable and available.

What we're looking for

You’ll ideally have recent experience delivering a large-scale consumer digital platform , with responsibility for both mobile and web .

We’re particularly interested in people who can demonstrate experience of:

• Leading delivery of a major consumer-facing mobile app and website
• Owning complex production releases and go-lives
• Managing App Store / Google Play release processes
• Working across multiple tribes, squads or engineering/product teams
• Managing third-party suppliers and technology partners
• Owning budgets and delivery governance
• Leading major production incidents and resolution
• Running post-release hypercare
• Working in high-volume, highly visible consumer environments
• Managing complex dependencies and senior stakeholders

Experience in airlines, travel, retail, e-commerce, financial services, marketplaces or other high-volume consumer digital platforms would be particularly relevant.

The opportunity

This is an opportunity to take a high-profile, business-critical consumer digital platform and play a key role in how new capabilities are delivered to millions of customers.

If you’ve been the person who ultimately says “we are ready to release” — and then owns what happens when it goes live — I’d be very interested in speaking with you.

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