Open roleExternal

Head of E-Commerce & Digital

Posted by Allscreens Nationwide Ltd
cannock, england, United Kingdom
Permanent·On-site
Full time
£80 - £120 Per Hour

Job Description

Company: Newlife the Charity for Disabled Children

As one of the UK's leading charities providing essential specialist equipment to children with disabilities, Newlife is dedicated to making life better - for the families we serve, and for the people who help us to make that happen.

Through grants and emergency equipment loans, we ensure children get the vital equipment they need, when they need it, while our free nurse helpline offers crucial support and information – as well as a listening ear. Our campaigns help to give children with disabilities and their families a voice, advocating for change to benefit the families we serve.

Across the whole of Newlife, our teams are crucial to our success – it's not just a job; here you'll be helping us to change lives every day.

WHY THIS ROLE MATTERS

Lead the complete transformation of our digital business from operational management to full commercial leadership. You'll own end-to-end revenue delivery, build high-performing teams, and drive profitable growth across all e-commerce platforms whilst making a meaningful impact for children with disabilities.

WHAT YOU'LL BE DOING

Commercial Leadership & Revenue Ownership

Own and deliver e-commerce revenue, margin, and profitability targets
Develop and execute digital growth strategy across all platforms
Improve core commercial KPIs including conversion rate, ASP, and sell-through
Build scalable commercial model to support long-term revenue growth
Manage contracts and negotiate terms with SaaS platforms and 3PLs

Digital Marketing & Customer Growth

Own full digital marketing strategy across paid media, SEO, CRM, and social
Manage and optimise marketing investment to deliver strong ROAS
Develop full-funnel growth strategy covering traffic, conversion, and retention
Build high-value customer audiences using segmentation
Lead structured promotional and trading calendar

Trading, Merchandising & Performance Management

Lead KPI and performance frameworks across all trading activity
Drive daily/weekly trading reviews and take corrective action
Own pricing, promotions, and markdown strategy
Ensure optimal merchandising and product visibility
Ensure e-commerce activity is fully compliant with relevant trading standards, platform requirements, and internal policies

Leadership & Team Development

Build and lead high-performing team with clear accountabilities and KPIs
Drive culture of ownership and commercial focus
Develop, coach, and motivate team members to support capability and succession planning
Act as ambassador for Newlife, promoting its values across the team and wider organisation

WHAT WE'RE LOOKING FOR

Essential Experience

Proven record of significant e-commerce revenue growth
Experience with P&L responsibility
Strong digital marketing capability
Experience with multi-channel e-commerce platforms
Highly data-driven approach
Strong leadership experienceExperience managing budgets, commercial plans, and digital trading activity
Strong senior stakeholder management with ability to influence across functions
Strategic thinker with hands-on capability

Key Attributes

Highly accountable and commercially focused
Proactive, decisive, and solutions-oriented
Strong influencing skills
Confident communicator who translates insight into clear actions
Thrives in performance-driven environment
Collaborative leadership style with ability to build trust and drive positive change

Reporting Structure: Head of Supply Chain & Merchandising | Location: Head Office, Cannock

If you're a commercially-driven digital leader ready to own complete revenue accountability whilst making a real difference to children's lives, we want to hear from you.

Proud member of the Disability Confident employer scheme