Head of Enterprise Architecture & Digital Transformation (Insurance)

Overview

Head of Enterprise Architecture & Digital Transformation (Insurance) – DHL. Global responsibility for driving the development and implementation of DHL’s Insurance & Risk Management (IRM) enterprise architecture and digital solutions. Lead the design, optimization and digitization of insurance IT systems, ensuring alignment with IRM’s strategic goals, while building strong partnerships across IT, Procurement, and business stakeholders. Enable timely, harmonized, and professional delivery of IRM insurance application projects to drive efficiency, compliance, and customer value.

Responsibilities

• Lead the global development of IRM’s insurance enterprise architecture and digital transformation roadmap.
• Manage and oversee IRM’s core insurance systems (Claims, Insurance Management, Certificate Systems), ensuring optimal functionality, support, and capacity.
• Organize and oversee system projects, new requirement implementations, upgrades, and digitization initiatives.
• Partner with DHL GBS IT, Procurement, and Legal to manage external IT service providers and software vendors.
• Provide strategic input on system enhancements and new technologies to meet evolving business and customer needs.
• Analyze cost-benefit impacts of IT projects and recommend system improvements.
• Maintain in-depth knowledge of the latest technological advancements in insurance IT and their practical applications.
• Build, lead, and manage global and offshore project and support teams, ensuring effective delivery and service.
• Act as an effective interface between IRM insurance program requirements and IT/digital solutions.
• Drive innovation, efficiency, and long-term value through technology.

Qualifications

• University degree in Business Administration, Insurance, Economics, IT or related field; a Master’s degree (MBA or IT-related) is advantageous.
• Proven experience in Insurance Enterprise Architecture design and IT project management at a senior level, ideally in the insurance industry.
• Strong leadership experience with responsibility for teams, budgets, and global projects.
• Deep understanding of insurance business processes, program structures, and digitalization opportunities.
• Expertise in IT systems, application project management, process architecture, platform and API design, and vendor management.
• Familiarity with current trends in IT, including cloud, AI, security, collaborative technologies, CRM and ERP systems.
• Strong stakeholder management and influencing skills across internal and external partners.
• Excellent analytical skills, strategic mindset, and solution-oriented approach.
• Innovative, self-motivated, detail-oriented, and able to thrive in complex environments.
• Excellent communication, presentation, and negotiation skills in an international business context.

We offer

• Great opportunity to work for the biggest logistics company in the world
• International and virtual environment
• Flexibility and great opportunity to learn
• Tempting compensation and benefits

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

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