Head of Membership & Customer Value

The Fragrance Shop is seeking a commercially minded Head of Membership to lead MyTFS, the UK’s leading fragrance membership. You will own strategy, proposition and commercial performance across acquisition, activation, retention and value delivery, spanning stores, web and app.

The role requires deep customer insight, cross-functional leadership and a track record of scaling loyalty propositions. With a hybrid work model, you will partner closely with Finance, Trading, Marketing and Technology

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