Head of Membership Growth & Experience

The Fragrance Shop is seeking a commercially minded Head of Membership to lead MyTFS, shaping strategy, proposition and commercial performance. This senior role will drive acquisition, activation, retention and lifetime value, coordinating Marketing, CRM, Finance, Technology and BI to maximise member value.

You will build a differentiated member proposition with value beyond discounts, and oversee the member experience across stores, web and app, with a focus on measurable, incremental growth in

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