Head of Operational Finance

Location & Salary

Hybrid role with travel to central London at least 2 days a week. Salary £85-95k per annum plus up to 15% performance bonus.

Responsibilities

• Provide day‑to‑day leadership to the client accounting, service‑charge and banking administration teams.
• Foster a high‑performance culture focused on continuous improvement, accountability and customer service.
• Build and develop a best‑in‑class team to meet required KPIs and uphold reporting standards.
• Monitor and report on key performance indicators for internal and external stakeholders.
• Ensure client accounts are prepared on schedule to meet KPIs and statutory deadlines.
• Act as the primary finance contact for internal departments and external clients regarding contract performance and reporting.
• Collaborate with operational teams to align finance with service delivery.
• Ensure compliance with housing regulations, financial governance standards and internal controls; stay up‑to‑date on legislation and accounting policy changes.
• Support internal and external audits related to client accounts and income collection.
• Champion financial systems and data analytics to support team performance and provide clients with insights.

Qualifications

• Qualified accountant (e.g., ACA, ACCA, CIMA).
• Strong understanding of housing finance and service‑charge accounting.
• Proven leadership experience in a finance role within the housing, property or public sector, ideally with knowledge of social housing governance frameworks and regulatory requirements.
• Up‑to‑date knowledge of housing regulations and financial reporting standards.
• Experience preparing, analysing and implementing accounting and reporting requirements.
• Excellent planning, prioritisation and time‑management skills to meet changing priorities and demands.
• Strong business‑partnering and communication skills with non‑finance stakeholders.
• Effective facilitation and communication at all organisational levels.
• Ability to handle multiple responsibilities, deliver results accurately and adapt to changing priorities.
• Skill in influencing stakeholders, managing conflict and recognising when escalation is needed.
• Self‑starter with a strong sense of urgency and delivery focus.

Benefits

• Additional leave packages
• Pension plans
• Discounts at favourite retailers
• Maternity/paternity packages
• Flexible working arrangements
• Life assurance
• Enhanced pension scheme
• Additional annual leave
• Private medical insurance
• Cycle‑to‑work scheme
• Employee assistance programme
• Retail discounts
• Childcare assistance
• Season ticket loans
• Sick pay schemes
• Personal development plans
• Electric vehicle scheme
• Company bonus

Our Commitment to Inclusion

We welcome applications from all backgrounds – particularly from those who represent the communities we serve, including ex‑armed forces personnel and their families.

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