Head of Operations - UK Remote - SAAS

HEAD OF OPERATIONS – UK REMOTE

Our client is a fast-growing, technology-led business entering an exciting new phase of development.

As the organisation continues to grow, they are looking to appoint a Head of Operations to take ownership of the operational agenda and help build the structure, processes and ways of working required to support the next stage of growth.

This is a high-impact role offering significant autonomy and the opportunity to make a genuine difference to how the business operates.

THE ROLE

The Head of Operations will take ownership of business-wide operational effectiveness, working closely with the senior leadership team.

Key responsibilities will include:

• Establishing and developing the Operations function

• Identifying inefficiencies and implementing practical, scalable improvements

• Developing operating frameworks to support continued growth

• Improving communication, accountability, information flow and decision-making

• Enhancing the use of operational metrics, data and reporting

• Translating strategic priorities into effective execution

• Working cross-functionally across commercial, sales, technology and other key areas

• Clarifying responsibilities, workflows and operating processes

• Making effective use of existing support resources

• Challenging existing ways of working and driving constructive change

• Supporting the next stage of organisational development and growth

• Acting as a senior operational partner to the wider leadership team

The role combines strategic ownership with hands-on execution. The successful candidate will be expected to identify opportunities, develop practical solutions and drive implementation through to completion.

ABOUT YOU

We are looking for an ambitious, entrepreneurial Operations professional with the credibility and capability to take genuine ownership of a broad, cross-functional remit.

The ideal candidate will:

• Be operating at Head of Operations level, or be an ambitious step-up candidate with comparable cross-functional ownership

• Have experience leading Operations, Business Operations or a similar business-wide function

• Ideally have experience within a technology-led or fast-growth business

• Have operated successfully in a scaling environment

• Demonstrate a strong track record of improving processes, accountability and operational effectiveness

• Be comfortable working across commercial and technical functions

• Be confident using data, metrics and business reporting to support decision-making

• Have built structure and operating processes rather than simply managed an established function

• Be comfortable challenging existing ways of working and driving constructive change

• Be highly hands-on, pragmatic and effective at both strategic and executional levels

• Have strong stakeholder management and communication skills

• Be commercially minded, solutions-focused and comfortable making decisions with significant autonomy

Candidates below Head of Operations level will also be considered where they have demonstrated meaningful ownership of a comparable remit and are ready to take on broader responsibility.

There is genuine scope for the successful candidate to develop into a Director of Operations role over time.

WORKING BASIS

UK-based and fully remote, with access to a London office. Office attendance is flexible, although some face-to-face interaction will be encouraged.

This is an excellent opportunity for an Operations professional who enjoys building, improving and creating structure in a high-growth environment.