Head of Operations
- west midlands, england, United Kingdom
- £90 - £130 Per Hour
Job Description
Reporting to: Operations Director / Managing Director
Location: UK & Ireland (National Travel Required)
Role Overview
The Head of Operations is responsible for the strategic leadership and operational management of the organisation's national property portfolio, overseeing more than 100 residential properties across the UK and Ireland that support health and social care services.
This role ensures the efficient sourcing, acquisition, mobilisation, maintenance and ongoing management of all properties while leading multidisciplinary operational teams to deliver safe, compliant and high-quality accommodation. The post holder will oversee property sourcing, maintenance operations, procurement, fleet management, lease administration and rapid response services, ensuring excellent service delivery to internal stakeholders and external partners.
The role requires exceptional leadership, commercial awareness and the ability to operate within a fast-paced, highly regulated environment.
Key Responsibilitie
sStrategic Leadershi
- pDevelop and implement the operational strategy for the property portfolio
- .Lead continuous improvement initiatives across all operational functions
- .Support business growth through efficient mobilisation of new properties
- .Produce operational reports, KPIs and performance dashboards for senior leadership
- .Drive cost efficiencies whilst maintaining exceptional service standards
.
Property Acquisition & Sourci
- ngLead the national property sourcing tea
- m.Identify suitable residential properties for supported living, children's services and adult car
- e.Oversee negotiations with landlords, developers, agents and investor
- s.Coordinate property onboarding and mobilisatio
- n.Ensure properties meet operational and regulatory requirements prior to occupatio
- nceLead all planned, reactive and emergency maintenance servic
- es.Manage internal maintenance teams and external contracto
- rs.Develop preventative maintenance programm
- es.Ensure statutory inspections and compliance programmes are complet
- ed.Oversee refurbishment and improvement projec
- ts.Maintain high standards across all company properti
es.
Lease & Property Manage
- mentOversee all lease agreements and tenancy documentat
- ion.Manage lease renewals, rent reviews and landlord relationsh
- ips.Ensure property records remain accurate and compli
- ant.Resolve property disputes where requi
- ementManage procurement of materials, contractors and specialist serv
- ices.Negotiate supplier contracts and service level agreem
- ents.Monitor supplier performance and value for m
- oney.Develop strategic supplier partnerships nation
ally.
Fleet Mana
- gementOversee the organisation's operational vehicle
- fleet.Ensure servicing, maintenance, MOTs and compl
- iance.Manage vehicle procurement and replacement progr
- ammes.Monitor fuel usage, telematics and operational effic
iency.
Rapid Response Ope
- rationsLead emergency property response services across the UK and I
- reland.Coordinate out-of-hours property emerg
- encies.Ensure rapid mobilisation for urgent accommodation requir
- ements.Develop escalation procedures for operational inc