Head of Operations

The Head of Operations will provide strategic leadership and oversight of HEY Smile Foundation’s governance arrangements, organisational systems and infrastructure,human resources and culture, and buildings and facilities. The role will ensure Smile has the people, processes, controls and resources to deliver its purpose reliably andrespond confidently to future opportunities.Working closely with the CEO and senior leadership team, the postholder willtranslate organisational strategy into a clear operational plan, strengthenaccountability and lead improvements across the charity. They will provide the CEO and trustees with timely information, assurance and practical recommendations onoperational performance, capacity and risk.

This is a senior leadership role combining strategic oversight with the ability tosecure delivery through colleagues, managers and specialist providers. The postholder will establish clear responsibilities, standards and reporting, interveningdirectly where necessary and building capacity so that routine delivery does notdepend on the CEO.

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