Head of Premium Experience and Sales | O2 NEW Levy Posted today £75,000 per year London Operations

Head of Premium Experience and Sales

- O2 | London | Full-Time / Permanent

Up to £75,000 + excellent benefits including healthcare, wellbeing support, 25 days' annual leave plus bank holidays, life assurance, meals on duty, and more..

We are Levy

We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet.

Trusted by some of the world's most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

Head of Premium Experience and Sales - The Role:

KEY RESPONSIBILITIES:

Sales Strategy and Leadership:

• Develop and own the annual sales strategy for the named suite estate, setting out how revenue targets will be achieved across pre-order, day-of-event and new product channels.
• Maintain a clear view of the commercial opportunity across all suite types, identifying where to drive revenue, where to grow relationships and where to develop new products.
• Use suite holder data, attendance trends and event calendar analysis to inform strategic planning, ensuring outreach and resource is directed where it will have the greatest commercial impact.
• Develop and evolve the tiered approach to suite holder engagement, tailoring the sales conversation to the segment, the account and the event.
• Stay close to trends in premium hospitality and live events to ensure The O2 suite offer remains competitive and the sales approach reflects how corporate clients want to buy.

Suite Holder Relationships:

• Own and manage the full named suite holder relationships across the whole estate.
• Build and maintain personal relationships with suite admins and key decision-makers at every account, with a minimum of three documented touchpoints per account per year.
• Establish personal contact with the primary decision-maker at every Headliner and Special Guest account within the first 90 days.
• Lead structured suite holder engagement sessions throughout the year, targeting 80%+ attendance from tier one and two accounts.
• Act as the primary escalation point for suite holder issues, complaints and commercial concerns.
• Build and maintain positive, collaborative working relationships across the full Levy and AEG team, acting as a constructive and commercially ambitious presence at every level.

Commercial Planning & Target Setting:

• Develop and maintain the event-by-event sales target framework, setting specific targets by suite segment ahead of every event, with no event going live without a target in place.
• Work with the data team to own the suite holder segmentation model, updating it after every event based on live performance data.
• Build and manage the annual outreach calendar, timed against the AEG event programme and key Legends nights.
• Work closely and constructively with AEG to align on commercial priorities, resolve dependencies and influence joint decisions that affect the suite operation.

Product Development:

• Lead the commercial development of new products and packages tailored to the needs of suite holders, working with the Product & Marketing team to ensure every offer is correctly positioned, priced and timed.
• Identify opportunities to develop bespoke hosting experiences for key clients and high-value events, translating suite holder insight into product briefs that the culinary and operations teams can deliver against.
• Drive uptake of new products across the estate, acting as the primary commercial link between suite holders and the internal teams designing the offer.
• Review the opportunities around developing loyalty rewards and suite credit scheme commercially, working the relevant departments to agree mechanics and ensure the product serves retention and revenue growth in equal measure.

Event Management and Coordination:

• Oversee the planning and execution of key events, ensuring seamless coordination between the sales, guest relations, and operations teams.
• Liaise with clients to gather event requirements, manage expectations, and ensure high-quality event experiences from start to finish.
• Provide strategic input on event design, themes, and execution to elevate guest experiences and meet sales targets.

CRM, Tracking and Reporting:

• Implement and own the CRM system for suite holder data, order history and communications for all suites.
• Build and maintain the sales tracker, recording pre-order activation, DOE spend and attendance per suite per event, updated every event
• Produce a monthly commercial performance report covering revenue vs target, pre-order activation, DOE spend, outreach activity and suite holder engagement, distributed to the working group within five working days of month end.
• Produce a summary for the quarterly board meetings anchored to the three project KPIs: increase revenue, use data across all decisions, deliver the perfect product

Cross-Functional Collaboration:

• Represent the Sales function within the four-pillar working group structure, attending working group meetings and contributing to cross-functional decision making
• Work with the venue Data & Intelligence team to develop the segmentation models and reporting outputs that the Sales function needs to operate effectively
• Work with the venue Marketing team to develop targeted communications, outreach materials and engagement campaigns that support the sales calendar
• Work with the Technology Integration group to ensure CRM and digital tools are built to serve sales priorities
• Feed suite holder insight and feedback directly into Marketing and Culinary teams to inform menu development, product design and the communications calendar

People & Performance:

• Build a proactive, target-driven sales culture within the Levy team at The O2
• Set clear performance objectives for the O2 Levy Partner and conduct formal quarterly reviews against them
• Coach, develop and support the suite sales admin team, creating an environment where high performance is expected, recognised and sustained

What we're looking for

• Proven track record in premium hospitality, venue sales or corporate account management, ideally within a live events, sports or entertainment venue, with demonstrable experience managing a portfolio of high-value B2B relationships
• Experience developing and owning commercial targets at account or event level, with the ability to translate annual revenue goals into granular operational plans and hold a team accountable against them
• Hands-on experience implementing and owning a CRM system, designing account structures, outreach workflows and reporting views that serve a sales function in practice
• Confident producing and presenting commercial performance reports to senior stakeholders, with experience using spend data, attendance trends and segmentation to drive decisions
• A natural relationship-builder who leads with low ego and high standards, bringing a collaborative, composed management style that earns trust across teams and gets the best out of the people around them

What you'll get in return

• Competitive salary with bonus and full company benefits
• 25 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave
• Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways
• Meals on duty included

Why Join Us?

Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences and shape the future of hospitality.

• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 25 days + BH's and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/1706/ / /SU #Levy UK

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

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