Head of Product Delivery - London Market

This role is based in the United Kingdom. The successful candidate must be located in the UK and have the right to work in the UK. We are unable to offer visa sponsorship for this position.

Buckhill is a global technology company with offices in the UK and Croatia. As a strategic technology partner to the London Market, we deliver modern insurance solutions through agile, cross-functional delivery teams leveraging AI capabilities, a growing partner ecosystem, and a culture rooted in innovation and collaboration. We support continuous learning and invest in the growth of our Bucks, fostering an environment where people thrive. With the option for remote work, we've expanded our global footprint, building a diverse and multicultural team making a real impact.

You already know how the London Market really works. This is a role where you get to shape the systems it runs on.

As Head of Product Delivery at Buckhill, you will lead our Client Product Owner team and own how our products serve the Lloyd’s and wider London Market.

This role is deliberately built for someone who knows the market from the inside. If you have spent your career in underwriting operations, market operations or a comparable function within a managing agent, syndicate, broker, MGA or market service provider, you will recognise most of what our products are trying to solve: manual workflows, fragmented data, and processes that work because experienced people work around them. We want that operational knowledge at the centre of our product function rather than at the edge of it.

You do not need a long formal product management career behind you. You do need a working understanding of how product teams operate, genuine interest in doing that work well, and the appetite to build your knowledge of C2MS to complement your London Market knowledge. Market knowledge is the harder thing to teach quickly, which is why we are hiring for it directly.

The market’s modernisation agenda has also changed shape. The ambition to replace everything at once has given way to incremental modernisation, longer parallel running between old and new systems, and a sharper focus on operational resilience and data standards. Meanwhile the underlying problems have not gone anywhere: manual workflows, fragmented data, and legacy processes that hold the market back. That is the environment our products operate in, and it is why we want someone who has lived it leading our product delivery function rather than advising it from the sidelines.

In this role you will define and own the product delivery vision for C2MS, lead and develop our Client Product Owner team, and act as the senior product voice in front of our clients. Buckhill is on an exciting trajectory, transitioning from a bespoke InsurTech software development company towards a more product-focused organisation, and this role is central to that shift.

This role sits within the Product Management & Delivery function and reports to Buckhill’s Chief Operating Officer. You will hold line management responsibility for Buckhill’s Client Product Owner team, and you will work as part of a cross-functional structure designed to drive consistent product excellence across our portfolio.

If you have spent years knowing exactly why a process is broken and never being the person who could change it, this is the role where you can.

Job Responsibilities:

Product accountabilities

• Define and communicate Buckhill’s C2MS product vision, strategy and goals aligned with our business objectives. Develop and maintain a clear, prioritised product roadmap based on market research, client feedback and business priorities.
• Gather and translate requirements from internal and external stakeholders, including underwriters, brokers and operations teams within the Lloyd’s and London Market, and ensure their needs are addressed within the product.
• Own the overall product backlog across the team, ensuring well-defined user stories and acceptance criteria are consistently applied.
• Work closely with Client Product Owners, Delivery Managers, Business Analysts, Developers, Designers, Solutions Engineers, Customer Support and QA teams to deliver features and improvements in a timely, iterative manner, with clear alignment on priorities, dependencies and delivery cadence.
• Make difficult trade-off decisions based on value, effort and impact, balancing short-term wins with long-term vision.
• Collaborate with marketing, sales and support teams to drive product launches, adoption and growth.
• Analyse product performance through metrics and KPIs, and use those insights to drive continuous improvement.
• Represent the voice of the client at every stage of product development.
• Understand risks associated with the products and work with stakeholders to reduce or mitigate them.
• Ensure product solutions meet Lloyd’s Market regulatory, compliance and operational standards, and maintain awareness of London Market developments relevant to our products, including the market’s current incremental modernisation agenda.
• Leverage AI tools, including Claude, to enhance product discovery, accelerate user story development, and improve the quality and speed of backlog management. Champion AI-assisted ways of working within the Product Management & Delivery team.
• Stay actively informed on how AI is reshaping the Lloyd’s and London Market insurance landscape, and translate that awareness into product thinking, identifying opportunities where AI-enabled features can give Buckhill’s clients a competitive edge.
• Travel to meet clients and partners to better understand their needs and further nurture those relationships as and when needed.

Leading the Client Product Owner team

You will be accountable for the performance, capability and development of the Client Product Owner team.

• Line manage the Client Product Owner team, including goal setting, regular 1:1s, performance reviews and individual development planning in line with Buckhill’s performance framework.
• Own capability and capacity planning across the team, including recruitment, onboarding, workload allocation and succession.
• Set and maintain consistent product standards across the team: how discovery is run, how backlogs are structured, how requirements are written, and how product decisions are recorded and communicated.
• Actively develop London Market knowledge across the team, drawing on your own market background alongside our structured training pathway, including CII LM1 and LM2.
• Act as the escalation point for product decisions and for conflicting stakeholder priorities across product teams.
• Represent the Product Management & Delivery function in leadership forums and contribute to wider organisational and resource planning.
• Build a culture of accountability, evidence-based decision making and continuous learning within the team.

Job Requirements:

• Substantial experience within the Lloyd’s of London or wider London Market, gained in underwriting operations, market operations, delivery, change or a comparable function within a managing agent, broker, MGA or market service provider.
• Detailed working knowledge of London Market processes, including placement, policy administration, premium processing, delegated authority and coverholder operations, claims, and the regulatory environment specific to Lloyd’s.
• Working knowledge of Agile delivery and the Product Owner role, whether gained as a practitioner, as a senior business stakeholder to a product or change team, or through formal training.
• Demonstrable experience of leading, managing or developing others, whether through formal line management or leading a team through a significant change programme.
• A track record of translating operational problems into system or process improvements, rather than working around them.
• Outstanding communication, presentation and interpersonal skills, with the credibility to hold a senior client conversation on market matters.
• Analytical mindset with proficiency in data-driven decision making, and strong attention to detail.
• Comfortable with AI tools and a proactive attitude towards embedding them into working practice.
• Located in the UK with the right to work in the UK, and willing to travel occasionally to meet clients and stakeholders.
• Prior experience in a formal Product Owner or Product Manager role.
• Product certifications such as PSPO or equivalent.
• CII qualifications, particularly LM1 or LM2, or progress towards them.
• Experience of insurance technology implementation, data migration or vendor-side delivery.
• Broader InsurTech or FinTech background.
• Bachelor’s degree in Business, Computer Science, Engineering or a related field, or a relevant postgraduate qualification.

How we will support you

We are recruiting deliberately for London Market expertise, and we recognise that the strongest market candidates may not have spent their careers in formal product roles. We will invest in closing that gap.

• A structured product craft development plan agreed within your first month, with formal training and external coaching where useful.
• Funded CII pathway support, including LM1 and LM2 where relevant.
• Access to experienced product and delivery colleagues who know our products in depth, alongside dedicated time for your own development rather than development squeezed around delivery.
• A defined review cadence in your first twelve months so that progress, support and expectations remain explicit on both sides.

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