Head of Public Sector Service Transformation Consulting

Can you help transform the public services citizens rely on every day?

Join Sopra Steria’s newly formed Transformative Business Services (TBS) Consulting practice as our Head of Public Sector Service Transformation Consulting and play a key role in shaping the future of citizen-focused public service transformation. This is a unique opportunity to build and lead a new consulting capability focused on helping government organisations modernise critical, high-volume services through the intelligent use of AI, automation, digital technologies and scalable delivery models.

Working with senior leaders across Central Government, Police and Local Government, you will lead the growth of our Public Service Transformation consulting practice, helping clients redesign and deliver services that achieve better outcomes for citizens while improving efficiency and resilience. You will combine strategic advisory expertise with practical delivery experience, shaping transformation agendas and ensuring they are successfully implemented at scale.

This is a highly visible leadership role where you will drive business growth, lead major bids, develop innovative propositions and build a high-performing team. You'll also establish thought leadership in the market, working closely with clients and colleagues to deliver transformational change across areas such as employability and welfare, courts and justice, immigration services, and grants and funding administration.

If you're an entrepreneurial consulting leader with a passion for public service transformation and a track record of winning and delivering complex change programmes, we'd love to hear from you.

We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs, and training and development opportunities.

This role is hybrid variable, with regular travel to our offices (London, Newport or Salford) and client sites.

What you'll be doing:

• Lead the growth of the Citizen Service Transformation Consulting practice, defining the vision, propositions and go-to-market strategy across government-focused transformation services.
• Build and maintain senior client relationships across Central Government, Police and Local Government, driving new business, account growth and strategic partnerships.
• Lead complex sales opportunities and major bids, overseeing the full lifecycle from qualification and solution design through to commercial negotiation and contract award.
• Deliver large-scale public service transformation programmes, providing leadership from strategy through to implementation and benefits realisation.
• Develop innovative consulting offerings, methodologies and thought leadership that combine advisory, AI, technology and scalable delivery models.
• Build and lead a high-performing consulting team, driving recruitment, capability development, collaboration and the achievement of revenue, profitability and growth targets.

What you’ll bring:

• Significant experience leading citizen-focused public service transformation programmes within consulting, government or a related sector, delivering measurable outcomes through technology-enabled change.
• Strong business development track record, with an established network of senior stakeholders across Central Government, Local Government, Police or related public sector organisations.
• Proven ability to originate and win complex consulting engagements, including leading bids, developing compelling proposals and delivering executive-level presentations.
• Experience designing and implementing innovative, technology-enabled solutions that address complex public service challenges and improve outcomes for citizens.
• Extensive experience leading AI and digital transformation programmes, from strategy through to implementation and benefits realisation, including outcome-based or value-led engagements.
• Proven capability in building and growing consulting practices, including developing propositions, creating methodologies, recruiting and coaching teams, alongside deep expertise in citizen-centred service design, journey mapping and public sector operating models.

Employment Type: Full-time/Permanent

Location: Candidates can be based anywhere, but must be able to travel on average 3 days per week, this will either be to our offices (London, Salford or Newport) or client site

Security Clearance Level: Eligible for SC

Internal Recruiter: Amy

Salary: Up to £110k depending on experience

Benefits: 20% bonus, £6,600 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

We’re a leading provider in the UK of re-imagined Business Support Services powered by next generation technology. We combine the full power of Sopra Steria’s Insight, Technology and Transformation capabilities to deliver positive, meaningful and long-lasting outcomes for our clients. We’re the partner of choice for organisations who are looking to tackle the most complex problems with new solutions.

We empower our clients by providing innovative solutions and commercial models that help them meet their business needs, drive operational efficiencies, and deliver impactful value creation.

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.

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