Head of Residential Property Management

Head of Residential Property Management

Our client looks after homes people actually live in across the South. This role exists to turn a residential portfolio into a well-run, high-performing operation where occupancy, cash flow and tenant experience all move in the right direction. You will own the results, not just the process.

Performance Objectives

Lift occupancy to 96%+ and tenant retention to 88%+ within 12 months through proactive lettings, maintenance and communication.

Cut arrears by 25% in the first year by tightening collections, early intervention and clear payment pathways.

Deliver 12–15% reduction in reactive maintenance spend by building a planned-preventative programme and a tighter contractor panel.

Achieve 100% statutory compliance (gas, electrical, fire, licensing) with zero regulatory breaches.

Build and lead a high-performing team of property managers, hitting individual KPIs and reducing staff turnover below 15%.

Raise tenant satisfaction (measured by NPS or equivalent) to 4.4/5 by introducing a simple digital portal and faster response SLAs.

Environment & Resources

You report to the Managing Director and sit in Southampton. You will have a dedicated residential team, an operations budget, access to industry-standard property software, and authority to select and manage contractors. Legal, finance and lettings support sit alongside you.

Essential Qualifications

Proven track record running a residential portfolio of similar scale, with measurable improvements in occupancy, arrears and compliance.

Hands-on leadership of property managers, including hiring, coaching and holding people to outcome-based targets.

Deep working knowledge of UK residential legislation, HMO licensing and health & safety obligations.

Comfortable owning P&L lines for operations and maintenance, not just reporting them.

ARMA, IRPM or equivalent professional standing, plus evidence of using data and systems to drive decisions.

Role Selling Points

Direct influence on how hundreds of homes are managed, with visible impact on residents and owners.

Autonomy to redesign processes rather than inherit a rigid corporate playbook.

Southampton base with a growing regional portfolio and genuine growth runway.

A leadership team that measures success by results, not hours in the office. If you want to run residential property management as a performance business rather than a reactive service, apply now