Head of Sales Analytics, Director

Citi is looking for a Director-level Head of Sales Analytics to lead the design and delivery of sales performance metrics and intelligence across Markets. In this role, you will design and build what our senior leaders will use to steer the franchise. You will lead a team of three to five, and work in the intersection of data, finance, and strategy within Citi's Markets business. This role will have high Senior visibility and interaction with Regional Markets Heads, Regional Sales Heads and Markets COO.

Responsibilities

• Lead the design and ongoing ownership of Monthly Sales Productivity Metrics, producing clear and visually compelling outputs for senior management review.
• Develop and maintain CV Wallet methodologies across countries and regions, ensuring consistent and accurate representation in various forums.
• Consolidate and track direct client feedback data from sources including relationship manager meetings, call reports, and client relationship management systems, translating raw inputs into actionable intelligence.
• Design and produce a monthly Client One Pager for Citi's largest clients, defining both the content framework and the reporting structure to ensure senior-ready presentation of client health.
• Uncovering trends and opportunities in our Client Value, Wallet and Client Feedback data, to deliver commercial impact.
• Partner with Finance, Coalition, and Client Insight teams to source, validate, and synthesize the metrics and data.
• Build and implement a self-serve capability, enabling business stakeholders to access key metrics independently through AI-assisted dashboards and tools developed in partnership with the Mumbai Analytics team.
• Manage and develop a team of three to five, setting direction, maintaining quality standards, and ensuring delivery of all analytics outputs to agreed timelines.

Required Qualifications & Skills

• Demonstrated ability to design clear, intuitive data visualizations and analytics outputs for senior business audiences.
• Experience owning and defining analytical methodologies that underpin recurring business reporting, with a focus on accuracy, consistency, and stakeholder alignment.
• Proven capability in sourcing, integrating, and synthesizing data from multiple internal teams and systems to produce a coherent analytical view.
• Track record of leading or managing small analytical teams, with the ability to set direction and deliver high-quality outputs under pressure.
• Ability to operate effectively across cross-functional teams, including finance, client coverage, and data functions, to align on metrics and reporting priorities.
• Experience building or contributing to self-serve analytics capabilities, including dashboard development and automation of manual reporting processes.

Beneficial Skills & Qualifications

• Familiarity with AI-assisted analytics tools or platforms, and practical experience applying them to business reporting workflows.
• Exposure to client analytics or sales performance reporting within a financial services or institutional banking environment.
• Experience working with coalition or third-party benchmarking data to contextualize internal sales metrics.
• Understanding of regional market structures, as they relate to client coverage analytics.

What We Offer

At Citi, you will join a high-performing analytics function with direct influence over how the business measures and improves commercial performance at a global scale. This is a role with genuine ownership, leadership responsibility, and the opportunity to shape how data drives decision-making across one of the world's leading financial institutions.

• A hybrid working model with 3 days in the office and 2 days working remotely, offering a structured balance between collaboration and flexibility.
• Leadership of a dedicated analytics team, with the autonomy to shape methodology, tooling, and output quality.
• Direct visibility with senior management through the delivery of high-impact reporting and strategic analytics.
• Access to Citi's global network of finance, data, and client insight professionals, enabling cross-functional collaboration at scale.
• Ongoing learning and development opportunities, including access to professional development programmes aligned to your career goals.
• Comprehensive wellbeing support and financial benefits, designed to support long-term personal and professional stability.
• The opportunity to work on forward-looking initiatives including AI-assisted analytics and self-serve data strategies that are shaping the future of the function.

Job Family Group:

Decision Management

Job Family:

Specialized Analytics (Data Science/Computational Statistics)

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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