Head of Streetworks - Back Office

Description As Head of Streetworks (Back Office), you will provide leadership across the United Utilities Streetworks function, driving operational excellence, compliance, and commercial performance across multiple contracts. You will lead the development and delivery of best-in-class Streetworks governance, ensuring compliance with legislation, permit schemes, and client requirements, whilst identifying opportunities to reduce cost of failure and improve overall business performance. This role will also play a critical part in shaping Streetworks strategy across the wider business, working collaboratively with operational, commercial, compliance, and client teams to drive continuous improvement and embed a culture of accountability and operational efficiency.

Department: United Utilities

Location: Worsley

Key Responsibilities

• Lead the Streetworks back office function across the United Utilities contract
• Develop and implement Streetworks strategies focused on compliance, operational efficiency, and reduction of cost of failure
• Provide leadership and direction to the Streetworks Team Leader and Streetworks Coordinators, ensuring high performance and consistent standards across the Ensure full compliance with the New Roads and Street Works Act (NRSWA), Traffic Management Act (TMA), permit schemes, and local authority requirements
• Drive improvements in permit performance, noticing quality, reinstatement compliance, and defect reduction
• Analyse Streetworks trends, financial exposure, and operational data to identify risks and opportunities for improvement
• Lead investigations into Streetworks failures, fines, and penalties, implementing corrective actions to minimise repeat occurrences
• Work closely with operational delivery teams to improve planning, coordination, and right-first-time performance
• Build and maintain strong relationships with clients, local authorities, and internal stakeholders
• Ensure contractual KPIs and service level agreements are consistently achieved or exceeded
• Support business growth by contributing to mobilisation activities, tenders, and operational improvement initiatives
• Promote a culture of continuous improvement, compliance, safety, and accountability throughout the business

Experience and Qualifications

• Significant leadership experience within Streetworks, Highways, Utilities, or Infrastructure environments
• Extensive knowledge of NRSWA, TMA, permit schemes, and Street Manager
• Strong commercial awareness with experience of reducing operational cost of failure
• Proven ability to lead large teams across complex operational environments
• Experience influencing senior stakeholders, clients, and local authorities
• Excellent analytical, organisational, and communication skills
• Ability to drive change, challenge existing processes, and implement operational improvements
• Strong understanding of compliance, performance reporting, and contractual governance

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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