Head Of Supply Chain Operations

Exquisite Gaming Ltd. is a global Gaming and Entertainment focused consumer products company working with some the world’s biggest brands.Manufacturing and distributing its own bespoke range of products to retailers and distributors and consumers around the world.

At Exquisite Gaming, we believe in fostering a collaborative and inclusive work environment where every team member has the opportunity to contribute to our success. We are excited to welcome new talent who can bring fresh perspectives and skills to our diverse team.

If you possess a drive for excellence and thrive in a fast-paced and innovative setting, we invite you to explore the exciting career opportunities awaiting you at EXG.

Why Work With Us

At EXG Pro, we’re more than just a company — we’re a passionate team of pop culture enthusiasts on a mission to create meaningful, 100% licensed collectibles that celebrate iconic franchises and resonate with fans. From gamers and collectors to casual enthusiasts, we’re here to bring fandoms to life in fun, functional, and innovative ways.

We pride ourselves on a collaborative, creative culture where ideas thrive, and every team member plays a part in shaping the future of fandom. If you’re looking for a role that combines purpose with passion, and a product you can genuinely get behind — you’ll feel right at home here.

Join us and turn your passion into purpose

About the Role:

The Head of Supply Chain Operations is a new strategic leadership role within the company, with overall responsibility for the accuracy and operation of the company’s inventory position, including EXG’s inventory management data system and processes, the demand planning process and customer operations team.Managing all global 3PL warehouse operations and logistics suppliers to ensure all Customer POs and operations operate within agreed SLA’s and performance KPI’S.Implementing technology solutions to automate processes where applicable.

Team Management & Leadership:

• Lead, mentor, and motivate a high-performing Operations team, fostering a culture of collaboration, innovation, and continuous improvement.
• Conduct regular performance evaluations and provide constructive feedback for professional development.

Ownership of Inventory Management System and Processes

• Own & optimise the company’s inventory position and accuracy within the IMS system (ZOHO) & intelligence system (NOVA)
• Lead the operations team through the development, build, enhancement and successful implementation of the Operations Hub within EXG’s intelligence system (NOVA)
• Monitor and analyse inventory turnover, optimize stock levels, identifying areas for improvement and implementing best practices.
• Ensuring sales, finance, production and exec leadership teams have access to “live and accurate” stock data to enable effective inventory decisions.

Customer Orders (B2B PO management & D2C Orders)

• Ensure all Customer Purchase orders are processed and delivered to agreed SLA’s.
• Working closely with Sales teams on Customer PO accuracy and IncoTerms
• Working with the sales teams, leverage the customer ops teams customer relationships to propose inflight customer stock purchase orders (Replenishment opportunities, Stock management opportunities)

Global 3pl Warehouse & Logistics Operations

• Working closely with Finance & Operations Director; monitor and negotiate improved terms with all global shipping Logistics and 3pl providers as required to deliver service and cost improvements.
• Working closely with the production & sales teams to plan timely and optimized shipments to relevant warehouses and customers.
• Oversee the operational efficiency of our global 3PL warehouse solutions, ensuring the precision of data, effective stock controls, and adherence to agreed SLA’s.
• Work to streamline the global 3pl warehouse infrastructure, optimizing operations, establishing new locations when necessary, and coordinating stock transfers as needed.
• Provide the Exec leadership team with a comprehensive monthly operational report detailing warehouse performance.
• Manage and optimise global marketplace operations (E-commerce, Marketplaces, & Dropship partnerships) ensuring appropriate marketplace delivery SLA’s are achieved.

Inventory Demand Planning

• Lead the demand planning process, collaborating closely with the finance, sales, marketing and Product teams to ensure accurate demand planning with factories.
• Offering recommendations for activities aimed at boosting the performance of slower-moving product lines.
• Providing inputs into purchasing and procurement processes in collaboration with the Product team
• Making recommendations for improvements to ensure a streamlined and efficient demand supply chain.
• Partnering with sales teams to meet FOB customer and market requirements effectively.
• Ensure Marketplace and E-commerce strategic demand planning needs are prioritised.
• Working with sales, marketing, finance and product teams develop product and packaging solutions that optimise maximise ROI and minimise chargebacks

Qualifications:

• Bachelor’s degree in business administration, Commercial, Operations Management, or a related field.
• Proven experience in a senior management role within consumer products
• Strong understanding of supply chain, inventory management, and quality assurance processes. Production of budgets and strategic plans
• Experience of global 3pl warehousing and distribution chains
• Excellent leadership and team management skills.
• Strategic thinker with the ability to align operational goals with overall business objectives.
• Exceptional analytical and problem-solving abilities.
• Effective communication skills with the ability to collaborate across departments.
• Familiarity with industry regulations and compliance standards.

If you are a results-driven and experienced operations professional looking to make a significant impact in the gaming industry, we invite you to apply and join our passionate team at Exquisite Gaming Company Ltd.

Benefits

What We Offer

• 33 days of annual leave to recharge and reset
• Hybrid working model – 2 days remote, 3 days in our vibrant central London office
• Company perks, including Vitality health insurance, Health Shield, and Life Assurance
• A tight-knit, driven team that shares your love for pop culture

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