Head of Supporter Engagement

About the Role

Our client, a prominent charitable organization , is seeking an inspirational and strategic Head of Supporter Engagement to lead their efforts in cultivating and deepening relationships with their valued supporters. This is a pivotal, fully remote role, enabling you to connect with a diverse network of individuals and organizations across the country. You will be responsible for developing and implementing innovative strategies that enhance supporter experience, increase loyalty, and maximize engagement across all touchpoints. If you are passionate about the charity sector and possess a talent for building lasting connections, this is the perfect opportunity to drive significant growth and impact.

Key Responsibilities

• Develop and execute a comprehensive supporter engagement strategy aligned with the charity's goals.
• Oversee all aspects of supporter communications, including email marketing, social media, and direct mail.
• Implement strategies to improve donor retention, increase average gift size, and foster long-term loyalty.
• Manage the supporter journey, ensuring a positive and meaningful experience at every interaction.
• Analyze supporter data to identify trends, segment audiences, and personalize engagement efforts.
• Collaborate with fundraising and communications teams to ensure cohesive messaging and campaign integration.

Requirements

• Significant experience in supporter engagement , donor relations, or membership management, preferably in the charity sector.
• Proven track record of developing and implementing successful engagement strategies.
• Exceptional communication, writing, and interpersonal skills.
• Proficiency in CRM systems and marketing automation tools.
• Strong analytical skills and the ability to translate data into actionable insights.
• A deep understanding of the motivations and needs of charitable donors and supporters.

Benefits

• A competitive salary with potential for performance-related incentives.
• The significant advantage of a fully remote working arrangement.
• The opportunity to lead a critical function within a reputable charitable organization .
• Generous holiday allowance and benefits package.
• Access to professional development and training to advance your career.