Head of Technical Services

About The Role:

Hours of working: 08:00 - 17:00, Monday - Friday.

Job Purpose:

The Head of Technical Services is responsible for leading the delivery of technical support and service excellence across the maintenance on the account. The role ensures the safe, compliant, and efficient operation of all technical services, driving performance, reliability, and continuous improvement while maintaining strong client relationships and supporting the achievement of strategic business objective

What you'll do:

• Be the technical lead for maintenance strategy, advice and delivery as well as RCA/Investigations, recruitment and technical planning
• Manage in full the cost centre P&L aspects alongside the finance team
• Provide technical consultancy as required by the Account Director and deputise for Account Director where required
• Lead on the delivery of the account compliance programme.
• Lead and direct operational efficiencies that will enhance operational effectiveness.
• Provide technical advice on new buildings/assets and act as the Interface with projects, Asset Management and Operations for new building / asset handover. Manage the gap analysis and Risk Register for technical risks (including reporting of and transfer to Customer where appropriate).
• Provide cost centre updates, financial reports and ad-hoc report requirements as required by the Account Director.
• Contribute, support and Chair, when required, lead technical and management meetings.
• Actively and positively promote the image of business at all times and to maintain good working relationships with clients, suppliers and other external parties.
• Ensure that performance is consistent and satisfactory.
• Establish a consistently positive working relationship with all clients and end users.
• Ensure an effective feedback mechanism is in place to allow clients feedback to be monitored and actions logged and closed out.
• Provide appropriate challenge and improvement to the customer through value propositions.
• Be the intelligent supplier for the customer to improve their engineering/maintenance and asset base by bringing in UK industry best available practices.
• Deliver your service in compliance with your allocated budget and manage the P&L for the cost centre.
• Satisfy all contract deliverables.
• Ensure compliance with all relevant end to end processes applicable to the role.

Who you'll be:

• Chartered Engineering status and holding an engineering degree or equivalent qualification and a member of a relevant professional body e.g. IET.
• A proven successful record of accomplishment working at Senior Engineering Operations Level, ideally gained within a regulated, manufacturing and high security environment.
• Experience of working with quality management systems with a high degree of procedural, technical and HSE compliance.
• A thorough knowledge of outsourced facilities services within the UK, including hard FM service lines and directly delivered complex projects including M&E, building and civils activities.
• An effective and progressive leader with experience of directing and developing multi-disciplined engineering teams in highly regulated and demanding environments.
• An experienced leader of change with the ability to lead and direct others towards acceptance of new business ideas, methods and working practices. A clear understanding of transformational leadership and an ability to change culture and behaviours.
• Ability and experience in developing strong relationships with key customers to support account development and long-term sustainable and profitable tenure.
• Understanding of Asset Management Strategy and ISO 55000 series best practice.
• Experience in working with CMMS/CAFM systems, maintenance planning, scheduling and mitigation Management.
• IT Literate including Word, Excel, Project, PowerPoint and Visio.
• Key account management experience/education would be beneficial.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail PerksWith our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with ourWagestreamApp! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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