Head of Training and Service Delivery

Head of Training and Service Delivery

Location: Hybrid - Cardiff office 4 days per week Salary: Competitive (DoE) Contract Type: Permanent, Full-Time What We Can Offer You: 25 Days Annual Leave, Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources

Why Do We Want You

Astutis (part of Wilmington plc) are looking for a credible HSE expert who can bring both technical authority and commercial awareness to the role. You ll be someone who s confident influencing at a senior level, passionate about quality and innovation, and motivated by the opportunity to shape the future of learning and service delivery.

If you enjoy leading from the front, developing people and solutions, and making a tangible impact across a growing, ambitious organisation, we d love to hear from you!

At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria.

Job purpose, tasks and responsibilities

As our Head of Training and Service Delivery, you'll be Astusis most senior authority on health, safety and environmental (HSE) expertise, qualifications and compliance.

You ll lead Astusis' technical direction, ensuring all learning products, consultancy outputs and assessments meet the standards set by global awarding bodies, like NEBOSH, IOSH, ISEP and other accreditation bodies.

You'll be responsible for:

• Acting as the senior technical authority for NEBOSH, IOSH and IEMA programmes.
• Leading the quality assurance of all learning materials, including content, assessments, marking schemes, tutor guidance and digital resources.
• Building and maintaining strong relationships with key awarding bodies and regulators, including NEBOSH, IOSH, IEMA and BOHS.
• Driving Astutis response to regulatory and industry developments (e.g. HSE updates, ISO 45001 changes, emerging best practice).
• Ensuring all assessment, examination and internal quality processes meet accreditation standards and are fully audit-ready.
• Providing expert leadership to technical, consultancy and quality teams, supporting capability development and high performance.
• Supporting product innovation, including the development of new courses, CPD modules and blended or digital-first learning solutions.
• Representing Astutis at industry forums, professional networks, panels and qualification review boards.
• Overseeing the delivery of bespoke and high-value client projects, including project management and stakeholder engagement.
• Acting as the escalation point for complex technical queries, disputes and client challenges.
• Supporting internal and external audits (e.g. NEBOSH, ISO 9001, ISO 45001), ensuring compliance and continuous improvement.
• Monitoring industry trends, legislation and emerging risks to maintain Astutis position as a market leader.
• Acting as a mentor and trusted advisor to colleagues across the business, including tutors, assessors and account managers.
• Driving commercial performance through effective resource planning, technical efficiency and quality-led cost management.
• Contributing to budgeting and supporting the achievement of strategic business objectives.
• Providing training delivery support where required to ensure continuity of service.

What s the Best Thing About This Role

You ll be shaping the technical direction of a leading HSE provider - setting standards, influencing industry practice and driving innovation across training and consultancy. It s a varied, high-impact role where your expertise will be visible, valued and genuinely make a difference.

What s the Most Challenging Thing About This Role

You ll be the go-to expert, balancing technical excellence with commercial and operational demands. From audits and accreditations to complex client challenges, it s a fast-paced, high-accountability role that requires strong judgement and resilience.

Essential and desirable capabilities

To be successful in this role, you must have:

• Commerciality with a focus on client solutions enablement.
• Extensive experience in health and safety leadership roles, ideally within NEBOSH-accredited training centres or consultancy environments.
• In-depth technical understanding of NEBOSH Diploma syllabi, marking criteria, assessment methodologies and examiner expectations.
• Strong working knowledge of IOSH, ISEP, BOHS and other awarding‑body frameworks.
• Deep understanding of global HSE legislation, risk management principles, accident investigation, control strategies and safety management systems.
• Experience managing technical, consultancy or quality teams in a regulated training or HSE organisation.
• Proven experience delivering or overseeing high‑stakes assessments, quality assurance and accredited programmes.
• Exceptional ability to interpret standards (e.g., ISO 45001, ISO 9001) and apply them across training and consultancy outputs.
• Chartered status (CMIOSH, CEnv, FIIRSM, etc.).

To be successful in this role, it would be great if you have:

• Experience serving as a NEBOSH examiner, IOSH reviewer or EQA auditor.
• Experience leading digital transformation in HSE learning or assessment environments.
• Experience engaging with senior clients across high-risk industries (construction, oil & gas, manufacturing, transport).

We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment.

Before you go

About us

Astutis is a market leader in workplace health, safety, and environmental training, helping organisations create safer, healthier work environments. As part of Wilmington plc, we are committed to delivering high-quality courses and outstanding customer service.

Join us and do Work That Means Something

At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape.

When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities.

Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning.

Join us and make a real difference.

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