Health Records Clerical Officer

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

Your role will be to support effective clinical care by providing an efficient Health Records service to patients and to medical and nursing staff. This includes ensuring that outpatient clinics, day cases and inpatient admissions are administered accurately, maintaining the confidentiality of patient records, and ensuring records are securely stored and available when required.
To provide efficient administrative, clerical and receptionist services, maintaining both electronic and paper-based patient record systems. This involves ensuring that patient demographic and administrative data are accurate and continually updated.
Working in a fast‑paced call centre environment, handling a high volume of incoming and outgoing calls, booking, cancelling and rearranging outpatient appointments while providing clear and helpful information to patients.

To provide efficient administrative, clerical and receptionist services, maintaining both electronic and paper-based patient record systems. This involves ensuring patient demographic and administrative data are accurate and continually updated.

Working in a fast‑paced call centre environment, handling a high volume of incoming and outgoing calls, booking, cancelling and rearranging outpatient appointments while providing clear, helpful information to patients.

No Band 2 roles are eligible for sponsorship under the Skilled Worker visa or Health and Care Worker visa routes. For Band 3 roles, only posts of 32 hours per week or more may meet eligibility. NHS Greater Glasgow and Clyde (NHSGGC) cannot provide a Certificate of Sponsorship (CoS) for roles that do not meet these criteria, and applications requiring sponsorship will not be considered.

Duration, Location, and Working Pattern:

Permanent, Full-time

Shift Pattern - Monday, Wednesday & Friday 09:30-17:00/30 & Tuesday & Thursday 09:30-17:30/30

This is a GGC‑wide post, meaning the postholder may be moved to any location within NHS Greater Glasgow & Clyde. Initial base: Glasgow Royal Infirmary.

Key responsibilities:

• Provide an efficient Health Records service to support clinical care.
• Administer and process outpatient, day case and inpatient appointments accurately.
• Maintain confidentiality and secure storage of patient health records.
• Provide administrative, clerical and receptionist support.
• Maintain accurate electronic and paper-based patient record systems.
• Continually check and update patient demographic and administrative data.
• Handle high volumes of calls in a call centre environment.
• Book, cancel and rearrange outpatient appointments.
• Provide clear, helpful information to patients.

Knowledge, training, qualifications and/or experience required to do the job:

• National 4 or Level 1 qualification in 3 subjects, including English (or equivalent).
• General administration and office experience is desirable.
• Computer-literate with good keyboard skills.
• Previous reception experience is not essential but is desirable.
• Prior experience using a Patient Management System is desirable (training will be provided).

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:

Lorraine McBain, Senior Supervisor - -

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

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Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work‑life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full‑time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.

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