Health, Safety, Training & Quality Officer

Principle Objective

Reporting to the Operations Manager, the Health, Safety, Training & Quality Officer is responsible for development and continuous improvement of health, safety and operational compliance standards across the timber frame manufacturing operation, ensuring a safe, legally compliant and high-performing workplace. The role is responsible for driving a proactive safety culture, developing and delivering training programmes, creating and maintaining Standard Operating Procedures (SOPs), investigating customer complaints and product non-conformances, implementing effective Corrective and Preventive Actions (CAPA), and monitoring their effectiveness to ensure sustainable improvement. The position supports and supporting operational excellence across timber frame manufacturing, processing, warehousing, maintenance and logistics activities. The Health & Safety Officer will work closely with operational leaders to reduce risk, improve colleague engagement in safety, and embed best practice health and safety standards throughout the business.

Knowledge & Experience

• – Third level qualification in Occupational Health & Safety, Environmental Health, Engineering, Manufacturing or related discipline.
• – NEBOSH General Certificate, IOSH Managing Safely or equivalent professional qualification.
• – Minimum 3 years' experience in a Health & Safety role within manufacturing, timber processing, engineering, construction products or similar industrial environments.
• – Strong knowledge of health and safety legislation in the UK.
• – Experience conducting risk assessments, incident investigations and root cause analysis.
• – Demonstrated experience developing, reviewing and implementing SOPs and Safe Systems of Work.
• – Experience designing and delivering health, safety and operational training programmes.
• – Knowledge of machinery safety, lockout/tagout procedures, permit-to-work systems and contractor management.
• – Experience supporting ISO 9001, ISO 45001 systems or similar management frameworks desirable.
• – Experience Facilitating investigations into quality failures and customer concerns, ensuring robust root cause determination, timely CAPA implementation and verification of long-term effectiveness.
• – Strong report writing, documentation and audit skills.
• – Competent in Microsoft Office and digital learning management systems.
• – Experience working in high-risk environments involving mobile plant, woodworking machinery, timber frame manufacturing or automated production lines is highly desirable.

Key Responsibilities

• – Promote and champion a positive health and safety & quality culture across all locations. timber frame manufacturing.(JG1)
• – Support managers and supervisors in fulfilling their health and safety responsibilities.
• – Provide professional health and safety guidance to operational teams and senior management.
• – Monitor emerging legislative and industry developments and ensure organisational compliance.
• – Develop and deliver a structured health and safety training programme.
• – Develop and maintain a site competency framework ensuring colleagues are trained, assessed and authorised on specific areas and equipment
• – Support and create training materials such as e-learning content to enhance workforce capability
• – Work with managers to identify skills gaps and succession planning requirements
• – Develop and Deliver site inductions for employees, contractors and visitors.
• – Deliver task/process specific training.
• – Maintain training matrices and competency records.
• – Conduct training needs analyses and implement developmental plans.
• – Deliver toolbox talks, safety briefings and refresher training sessions.
• – Support operational leaders in developing competence standards for key manufacturing activities.
• – Draft, review and maintain SOPs, Safe Operating Procedures and Safe Systems of Work.
• – Ensure SOPs reflect best practice, operational requirements and legal obligations.
• – Work with production, maintenance and engineering teams to standardise operating procedures.
• – Coordinate document control processes and ensure current versions are available at point of use.
• – Conduct regular reviews to ensure documentation remains effective and compliant.
• – Lead risk assessments across manufacturing, engineering and logistics operations.
• – Maintain hazard registers and track corrective actions.
• – Manage contractor safety compliance and permit-to-work processes.(JG2)
• – Coordinate emergency preparedness exercises and response procedures.
• – Support compliance with relevant industry standards and certifications.
• – Investigate incidents, accidents and near misses.
• – Complete root cause analyses and identify preventative measures.
• – Produce clear reports and trend analysis for management review.
• – Monitor implementation and effectiveness of corrective actions.
• – Conduct workplace inspections and behavioural safety observations.
• – Coordinate internal and external audits.
• – Analyse safety performance data and identify opportunities for improvement.
• – Lead safety improvement projects and employee engagement initiatives.
• – Benchmark safety practices against industry-leading timber manufacturing organisations.
• – Lead investigations into customer complaints, identifying root causes and implementing corrective actions to prevent recurrence.
• – Manage non-conformance reporting (NCR) processes, ensuring timely containment, investigation and resolution.
• – Develop, implement and monitor Corrective and Preventive Actions (CAPA), measuring and verifying their effectiveness through follow-up reviews and trend analysis.
• – Analyse quality data, KPIs and trends to identify recurring issues and drive continuous improvement initiatives.
• – Support and maintain compliance with relevant quality management systems and customer requirements.

Essential Competencies

• – Safety Leadership – Demonstrates visible commitment to safety and positively influences safe behaviours throughout the organisation.
• – Communication & Influencing – Builds strong working relationships and effectively communicates safety requirements to colleagues at all levels.
• – Training & Development – Skilled in transferring knowledge, developing competence and creating engaging learning experiences.
• – Attention to Detail – Produces accurate documentation and identifies potential risks before they become incidents.
• – Problem Solving – Uses structured analysis to identify root causes and implement sustainable solutions.
• – Planning & Organisation – Effectively manages multiple priorities, audits, training schedules and improvement initiatives.
• – Continuous Improvement – Challenges existing practices and identifies opportunities to improve safety, quality, efficiency and compliance by promoting “Right First Time” culture.
• – Accountability – Takes ownership of outcomes and consistently follows through on commitments.

Key Performance Measures

• – Lost Time Injury Frequency Rate (LTIFR).
• – Total Recordable Incident Rate (TRIR).
• – Near miss reporting frequency and quality.
• – Completion rate of mandatory health and safety training.
• – SOP review and compliance completion rate.
• – Risk assessment completion and action closure rates.
• – Internal and external audit outcomes.
• – Corrective action closure within target timescales.
• – Regulatory compliance performance.
• – Colleague engagement in safety initiatives.
• – Reduction in recurring incidents and unsafe behaviours.
• – Contractor compliance performance.
• – Non-Conformance Rate
• – Complaints Rate
• – CAPA Effectiveness Rate

Key Relationships

• – Site Leadership Team – health and safety governance, compliance oversight, performance reporting and continuous improvement.
• – Operations & Production Teams – implementation of safe working practices, risk management, SOP compliance and operational training.
• – Maintenance & Engineering Teams – machinery safety, permit-to-work processes, preventative controls and incident prevention.
• – HR Team – induction programmes, competency management, training records and wellbeing initiatives.
• – Colleagues & Supervisors – safety engagement, behavioural safety, training delivery and hazard reporting.
• – Contractors & Suppliers – contractor management, site safety compliance and adherence to safe systems of work.
• – Regulatory, Certification & Industry Bodies – legal compliance, audit management, certification maintenance and alignment with industry best practice.

Contract

Contract Type Permanent

Headcount N/A

Budget Responsible for managing and optimising the health & safety budget within agreed parameters

Hours Full time, 40 hours per week

Working Week Monday to Friday

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