Helpdesk Administrator

About the Role

Our client is seeking a meticulous and organised Helpdesk Administrator to join their IT support team in Bradford . This role is essential for ensuring the smooth operation of the helpdesk, managing support tickets, and providing first-line technical assistance. You will be responsible for coordinating support requests, ensuring timely resolution, and maintaining clear communication with users. This is a great opportunity for an individual with strong administrative skills and a keen interest in technology to grow within a supportive IT department.

Key Responsibilities

• Receive, log, and prioritise incoming IT support requests via phone, email, and the ticketing system.
• Provide basic technical support and troubleshooting for hardware, software, and network issues.
• Escalate complex issues to senior IT staff or relevant departments.
• Maintain accurate records of support requests, resolutions, and user information.
• Manage IT assets and assist with inventory control.

Requirements

• Previous experience in an administrative or helpdesk support role.
• Basic understanding of IT systems, hardware, and software.
• Excellent organisational and time-management skills.
• Strong communication and interpersonal abilities.
• Familiarity with IT ticketing systems is a plus.

Benefits

• Competitive starting salary.
• Opportunity to gain experience in IT support.
• Training and development opportunities within the IT field.
• Standard company benefits package.
• A supportive team environment in Bradford .