Helpdesk Administrator

About the Role

Our client is seeking an organised and proactive Helpdesk Administrator to join their support team in Edinburgh . This role is fundamental to the smooth operation of the helpdesk, ensuring efficient management of incoming requests and providing essential administrative support. You will be instrumental in maintaining accurate records, coordinating responses, and ensuring that all customer issues are logged and tracked effectively. This position offers a great entry point into IT support administration for someone meticulous and eager to learn, working in a modern office environment in Edinburgh .

Key Responsibilities

• Manage and maintain the helpdesk ticketing system, ensuring all requests are logged, assigned, and tracked.
• Coordinate with technical staff to ensure timely resolution of support tickets.
• Generate regular reports on helpdesk performance, ticket volume, and resolution times.
• Maintain accurate records of IT assets and user information.
• Provide basic administrative support to the IT and support teams.
• Communicate updates and status to users regarding their support requests.

Requirements

• Previous experience in an administrative or support role is preferred.
• Excellent organisational and time management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with helpdesk software or ticketing systems is advantageous.
• Strong attention to detail and accuracy in record-keeping.

Benefits

• Competitive starting salary for an administrative role.
• Flexible hybrid work arrangements.
• Opportunities for training and development in IT support administration.
• Pension scheme contributions.
• A friendly and supportive working atmosphere in Edinburgh .