Helpdesk Analyst

About the Role

Our client is seeking a proactive and skilled Helpdesk Analyst to join their dedicated IT support team in Glasgow . You will be the first point of contact for employees experiencing technical issues with their IT equipment and software. This role requires a strong aptitude for problem-solving and a commitment to providing timely and effective solutions. You will play a vital role in maintaining the operational efficiency of the company's IT infrastructure, ensuring all staff can work productively without technological hindrance. This is a key position within our IT department, contributing to a culture of reliability and seamless technical operations.

Key Responsibilities

• Respond to and log all helpdesk requests via phone, email, and ticketing system.
• Provide technical assistance and support related to computer systems, software, and hardware.
• Diagnose and resolve technical hardware and software issues.
• Install, configure, and troubleshoot desktop applications and operating systems.
• Escalate unresolved issues to the appropriate senior technical staff.
• Maintain accurate records of help desk actions and system configurations.

Requirements

• Previous experience in a helpdesk or technical support role.
• Good knowledge of computer hardware, software, and network troubleshooting.
• Familiarity with IT support ticketing systems .
• Strong problem-solving skills and attention to detail.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team in Glasgow .

Benefits

• Competitive salary based on experience.
• Full-time employment with potential for overtime.
• Comprehensive benefits package including medical and dental coverage.
• Opportunities for IT training and certification.
• A supportive work environment focused on team collaboration.