Helpdesk Analyst

About the Role

Our client is seeking a motivated and skilled Helpdesk Analyst to join their IT support team in Portsmouth . This role is vital for providing first-line technical support to employees, resolving hardware and software issues, and ensuring the smooth operation of IT systems. You will be responsible for managing support tickets, troubleshooting user problems, and escalating complex issues when necessary. This hybrid position offers a blend of office-based collaboration and remote work flexibility, ideal for a proactive IT professional looking to grow within a supportive environment in Portsmouth .

Key Responsibilities

• Respond to and resolve IT support requests via phone, email, and ticketing system.
• Diagnose and troubleshoot hardware, software, and network issues for end-users.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Assist with user account management, including creation, modification, and deletion.
• Provide support for common applications like Microsoft Office Suite, email clients, and VPN.
• Document all support activities and solutions in the helpdesk knowledge base.

Requirements

• Previous experience in an IT helpdesk or technical support role.
• Solid understanding of computer hardware, operating systems (Windows/macOS), and common software.
• Familiarity with network concepts (TCP/IP, DNS, DHCP).
• Excellent problem-solving skills and a customer-focused attitude.
• Ability to prioritize and manage multiple support tickets efficiently.
• Strong communication skills for effective interaction with users.

Benefits

• Competitive salary and performance-based incentives.
• Flexible hybrid working arrangement.
• Access to continuous learning and certifications.
• Health insurance and other employee benefits.
• A dynamic and supportive IT department in Portsmouth .