Helpdesk /Contract Support

The Company:

A UK-based FM company delivering 24/7/365 maintenance services throughout the UK, supported by our regional office network. We deliver engineering excellence across a wide range of buildings, including hospitality venues, retail, healthcare, educational establishments, government buildings, and commercial properties.

The Role

Due to continued growth, we are looking to recruit a Contract Support / Helpdesk Administrators to support and work out of the Solihull office.

This is a fast-paced, client-facing role requiring strong organisation, communication, and problem-solving skills.

You will act as a key point of contact between clients, engineers, and subcontractors, ensuring reactive maintenance works are logged, managed, and closed out efficiently.

Key Responsibilities

• Logging and allocating reactive call-outs on the CAFM system.

• Updating clients with engineer ETAs

• Managing and updating client portals

• Raising and upgrading quotations

• Allocating subcontractors and ordering materials (with support from the Contracts Manager where required)

• Handling reactive client enquiries

• Reviewing works completed daily and actioning follow-ups

• Logging and tracking related subcontractor quotations

• Monitoring and reviewing all open jobs to ensure timely completion

• Completing job close-down processes

• Raising and processing invoices

• Signing off reactive purchase orders

• Assisting contractor support with PPM paperwork processing

Requirements

• Previous experience in a helpdesk, contract administration, or facilities / M&E environment

• Experience of using a CAFM system

• Strong organisational and multitasking skills

• Excellent communication and client-facing ability

• Proficient with systems and client portals

• Ability to work under pressure and prioritise workloads effectively

Salary & Benefits:

• Salary: £28,000 to £32,000 (depending on experience)

• 40 hour week - Monday to Friday

• 23 days holiday plus bank holidays