Helpdesk Coordinator: CAFM & Reactive Support

CBRE Global Workplace Solutions in Leeds is seeking a Helpdesk Coordinator to provide exceptional customer service and business support, contributing to the growth and success of the contract.

You will manage CAFM records as a key user, handle calls and emails, ensure correct prioritization of reactive requests, and maintain communication between the Facilities Team and end users. The role also involves reporting, metrics, and ongoing process improvements to meet client expectations.

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