Helpdesk Coordinator

About the Role

Our client is seeking an organized and detail-oriented Helpdesk Coordinator to manage their support operations from their office in Bristol . You will be responsible for overseeing the incoming support requests, ensuring timely resolution, and maintaining effective communication between users and the technical team. This role is vital for the smooth functioning of IT services within the organization. The successful candidate will possess excellent administrative and communication skills, with a proactive approach to problem-solving and a commitment to supporting end-users effectively within a structured office environment.

Key Responsibilities

• Manage and prioritize incoming helpdesk tickets, assigning them to appropriate technical staff.
• Respond to user inquiries, providing basic troubleshooting and information.
• Maintain accurate records of support requests, resolutions, and system updates in the helpdesk software.
• Coordinate with IT team members to ensure timely resolution of complex technical issues.
• Generate reports on helpdesk performance and identify areas for improvement.

Requirements

• Previous experience in an administrative, support, or helpdesk role.
• Strong organizational and time-management skills.
• Excellent written and verbal communication abilities.
• Proficiency in using ticketing systems and standard office software.
• A customer-focused attitude and a willingness to learn.

Benefits

• Competitive starting salary.
• Opportunities for training and professional development in IT support.
• Standard company benefits package, including health insurance.
• Generous holiday allowance.
• A positive and supportive office-based working environment.