Helpdesk Coordinator

About the Role

Our client is looking for an organized and efficient Helpdesk Coordinator to manage support requests and ensure smooth operations for their team in Glasgow . You will be responsible for logging, tracking, and assigning incoming support tickets, as well as communicating with users regarding the status of their requests. This role is crucial for maintaining efficient IT support services and ensuring user satisfaction. The ideal candidate is meticulous, adept at multitasking, and possesses strong communication skills. This role embraces a hybrid model, allowing for both office-based teamwork and remote flexibility.

Key Responsibilities

• Receive, log, and prioritize incoming helpdesk requests via phone, email, and ticketing system.
• Assign support tickets to appropriate technical staff based on expertise and workload.
• Monitor ticket progress and follow up to ensure timely resolution.
• Communicate status updates to users and stakeholders regarding their support requests.
• Maintain accurate records of helpdesk activities, user information, and asset inventory.
• Identify recurring issues and contribute to the development of solutions and preventative measures.

Requirements

• Previous experience in a helpdesk , support coordination, or administrative role.
• Proficiency with helpdesk software and ticketing systems.
• Excellent organizational and time management skills.
• Strong communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• High school diploma or equivalent required; IT-related certifications are a plus.

Benefits

• Competitive hourly wage.
• Hybrid working arrangement providing flexibility.
• Access to health and wellness programs.
• Opportunities for training and skill development.
• A supportive team atmosphere in a central Glasgow location.