Helpdesk Coordinator

About the Role

Our client is seeking an organized and efficient Helpdesk Coordinator to join their team in Norwich . You will be responsible for managing the flow of helpdesk requests, ensuring timely resolution, and maintaining clear communication between users and the IT support team. This hybrid role offers a combination of in-office and remote working days, providing a flexible and adaptable work environment. You will play a crucial role in optimizing the IT support process and enhancing user satisfaction.

Key Responsibilities

• Log, categorize, and prioritize incoming helpdesk tickets.
• Assign tickets to appropriate support staff and track their progress.
• Communicate updates and resolutions to end-users in a clear and concise manner.
• Maintain the helpdesk knowledge base with relevant solutions and FAQs.
• Monitor helpdesk performance metrics and identify areas for improvement.

Requirements

• Experience in an administrative or helpdesk support role.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency with helpdesk software and ticketing systems.
• Ability to manage workload effectively in a hybrid setting.

Benefits

• Competitive salary with performance-based incentives.
• Hybrid working model offering flexibility.
• Comprehensive benefits package, including health insurance.
• Opportunities for professional development and training.
• A collaborative team atmosphere in Norwich .