Helpdesk Operator

About the Role

Our client is seeking a reliable Helpdesk Operator to assist users with technical queries in Liverpool . This position offers a flexible hybrid work arrangement , allowing for a blend of remote and office-based duties. You will be responsible for providing essential support, logging issues, and ensuring users receive timely assistance to maintain productivity, contributing to an IT support team that values efficiency and user satisfaction within a structured hybrid work environment . This role is perfect for someone looking for part-time work with opportunities to develop IT skills.

Key Responsibilities

• Respond to user requests for technical assistance via phone, email, and helpdesk portal.
• Log all support requests accurately, categorize issues, and track resolution progress.
• Provide basic troubleshooting for hardware, software, and network connectivity issues.
• Escalate unresolved issues to the appropriate IT support personnel.
• Assist with user account management and basic system maintenance tasks.

Requirements

• Previous experience in a helpdesk , customer service, or IT support role is preferred.
• Familiarity with common operating systems (Windows/macOS) and office productivity software.
• Good communication and interpersonal skills, with a patient demeanor.
• Ability to follow procedures and work effectively within a hybrid schedule .
• Reliable internet connection for remote work days in the Liverpool area .

Benefits

• Part-time hours with competitive hourly pay.
• Flexible hybrid working options .
• Opportunity to gain experience in IT support.
• Training and development opportunities.
• Friendly and supportive team atmosphere.