Helpdesk Support Analyst

About the Role

Our client is seeking a technically adept and customer-focused Helpdesk Support Analyst to join their team in Stoke-on-Trent . This role is essential for providing first and second-line technical support to internal and external users, ensuring minimal disruption to operations. You will be responsible for diagnosing and resolving a wide range of IT issues, maintaining excellent communication throughout the process. This hybrid role offers the best of both worlds, combining remote working flexibility with valuable in-person collaboration at our Stoke-on-Trent facility, ensuring you stay connected with the team and company culture.

Key Responsibilities

• Provide technical support via phone, email, and ticketing system to resolve hardware and software issues.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Troubleshoot network connectivity and user account problems.
• Document technical solutions and user guides for the internal knowledge base.
• Manage user account creation and permissions within active directory.

Requirements

• Proven experience as a Helpdesk Support Analyst or in a similar IT support role.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking concepts.
• Experience with IT support ticketing systems.
• Excellent problem-solving and analytical skills.
• Ability to work effectively in a hybrid environment, based near Stoke-on-Trent .

Benefits

• Competitive salary and regular performance reviews.
• Comprehensive health insurance and pension contributions.
• Paid training and certification opportunities.
• Flexible hybrid working arrangements in Stoke-on-Trent .
• A dynamic IT environment with opportunities for skill expansion.