Helpdesk Support Analyst

About the Role

Our client is seeking a technically proficient and service-oriented Helpdesk Support Analyst to join their fully remote team. This role is crucial for providing first-line technical assistance to employees, resolving hardware, software, and network issues to ensure seamless operations. You will be responsible for diagnosing problems, providing timely solutions, and documenting support activities. This is an excellent opportunity for a motivated IT professional to contribute to a growing organization, working from home with opportunities for professional growth and skill development.

Key Responsibilities

• Respond to and resolve IT support tickets submitted by end-users.
• Diagnose and troubleshoot hardware, software, and network issues across various platforms.
• Install, configure, and maintain computer hardware and software.
• Provide remote technical assistance and guidance to users.
• Document support procedures, solutions, and user guides.
• Escalate unresolved issues to senior IT staff or specialized teams.

Requirements

• Minimum of 2 years of experience in an IT helpdesk or technical support role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with common business software and network troubleshooting .
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, suitable for a remote environment.
• Relevant IT certifications (e.g., CompTIA A+) are advantageous.

Benefits

• Competitive salary of 31000 per annum.
• Fully remote work arrangement.
• Comprehensive health and wellness benefits.
• Company-provided laptop and essential equipment.
• Opportunities for career advancement and ongoing IT training.