Helpdesk Support Analyst

About the Role

Our client is seeking a skilled Helpdesk Support Analyst to join their team in Sunderland . In this hybrid role, you will provide essential technical support to internal staff, troubleshooting hardware, software, and network issues. You will be responsible for diagnosing problems, implementing solutions, and ensuring the smooth operation of IT systems. This position offers a dynamic work environment with the flexibility of remote work combined with valuable in-office collaboration. If you have a passion for technology and helping others, this is an excellent opportunity to grow your career in IT support within a supportive organisation.

Key Responsibilities

• Provide first and second-level technical support to end-users.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Install, configure, and maintain computer hardware and software.
• Manage user accounts and access permissions.
• Document support requests and resolutions in the helpdesk system.
• Assist with IT asset management and inventory.

Requirements

• Proven experience as a Helpdesk Support Analyst or similar role.
• Strong knowledge of Windows operating systems and Microsoft Office Suite.
• Familiarity with network concepts and troubleshooting.
• Experience with ticketing systems and remote support tools.
• Excellent problem-solving and analytical skills.
• Ability to work effectively in a hybrid model, commuting to Sunderland as needed.

Benefits

• Competitive salary commensurate with experience.
• Hybrid working arrangement for work-life balance.
• Comprehensive health and wellness benefits.
• Opportunities for IT certifications and training.
• A collaborative and forward-thinking IT department.