Helpdesk Support Analyst

About the Role

Our client seeks a skilled and proactive Helpdesk Support Analyst to join their IT support team in Reading . This role is essential for providing first- and second-line technical support to employees, ensuring the smooth operation of IT systems and services. You will diagnose and resolve a wide range of technical issues, from hardware to software, and assist users in a timely and efficient manner. This position offers a hybrid working model, blending office-based collaboration with the flexibility of remote work, contributing to the IT infrastructure that supports our client's operations in Berkshire .

Key Responsibilities

• Provide technical support to end-users via phone, email, and remote desktop tools.
• Diagnose and resolve hardware, software, and network-related issues efficiently.
• Escalate complex technical problems to the appropriate IT specialists.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Maintain accurate records of support requests and resolutions in the IT ticketing system.

Requirements

• Previous experience in an IT helpdesk or technical support role.
• Strong knowledge of operating systems (Windows/macOS) and common office applications.
• Familiarity with network troubleshooting and IT infrastructure concepts.
• Excellent problem-solving skills and customer service orientation.
• Ability to work effectively in a hybrid environment, commuting to our Reading office as required.

Benefits

• Competitive annual salary of 28000 .
• Flexible hybrid working arrangements.
• Opportunities for IT certifications and professional development.
• A collaborative IT team environment.
• Company benefits including pension and holiday entitlement.