Helpdesk Support Technician - Sunderland

About the Role

Our client is recruiting a skilled Helpdesk Support Technician to join their dynamic team in Sunderland . This hybrid position involves providing essential IT support to internal staff, ensuring smooth operation of systems and resolving technical issues promptly. You will be a key player in maintaining our client's technological infrastructure, contributing to a productive work environment. The role requires a balance of remote flexibility and on-site presence for collaborative tasks and hands-on support.

Key Responsibilities

• Respond to and resolve IT support tickets, prioritizing urgency and impact.
• Provide technical assistance for hardware, software, and network issues.
• Install, configure, and maintain computer systems and peripherals.
• Assist users with troubleshooting and guide them through step-by-step solutions.
• Document technical procedures and user guides for common issues.

Requirements

• Proven experience as a Helpdesk Technician or similar IT support role.
• Strong knowledge of Windows operating systems and common office applications.
• Familiarity with network troubleshooting and hardware diagnostics.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks and work effectively in a hybrid setting.

Benefits

• Competitive salary and potential for overtime.
• Hybrid work arrangement for enhanced work-life balance.
• Access to training and certification programs.
• Company-provided equipment and software.
• A collaborative IT department with opportunities for growth.