Helpdesk Support Technician

About the Role

Our client seeks a skilled and reliable Helpdesk Support Technician to join their IT support team in Stoke-on-Trent . You will be responsible for providing essential technical assistance to employees, diagnosing and resolving hardware, software, and network issues. This role is vital for maintaining productivity and ensuring the smooth operation of the company's IT infrastructure. You will work in a dedicated IT department, collaborating with colleagues to deliver prompt and effective technical solutions, and contribute to a supportive environment focused on resolving technical challenges efficiently.

Key Responsibilities

• Provide first and second-level technical support to end-users via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
• Manage user accounts and permissions within the company's IT systems.
• Maintain an accurate inventory of IT assets and software licenses.
• Assist with the setup and support of IT equipment for meetings and events.

Requirements

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of Windows operating systems and common business applications.
• Familiarity with network concepts and troubleshooting techniques.
• Excellent problem-solving and diagnostic skills.
• Ability to work effectively onsite in our Stoke-on-Trent office.
• Relevant IT certifications (e.g., CompTIA A+) are highly advantageous.

Benefits

• Competitive salary and potential for overtime pay.
• Comprehensive health and dental benefits.
• Opportunities for further IT training and certifications.
• Generous annual leave and pension contribution.
• A professional and team-oriented IT environment.