Helpdesk Support Technician

About the Role

Our client is looking for a skilled and proactive Helpdesk Support Technician to join their IT support team based in Stoke-on-Trent . This role is essential for ensuring the smooth operation of our internal IT systems and providing timely technical assistance to employees. You will be responsible for diagnosing and resolving hardware, software, and network issues, ensuring minimal disruption to daily operations. This on-site position offers a fantastic opportunity to work within a collaborative IT environment, gaining hands-on experience and contributing to the technological infrastructure of the company.

Key Responsibilities

• Provide first and second-line technical support to end-users.
• Diagnose and resolve hardware, software, and network problems.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Manage user accounts and access permissions.
• Document technical issues and resolutions in the IT support ticketing system.

Requirements

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with networking concepts and troubleshooting.
• Excellent problem-solving skills and attention to detail.
• Good communication and customer service skills.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and certifications.
• A stable and supportive work environment.
• Be part of a key IT team within a reputable organization.
• Exposure to various IT challenges and solutions.