Helpdesk Support Technician

About the Role

Our client is seeking a skilled Helpdesk Support Technician to join their fully remote team, supporting their operations based near Stoke-on-Trent . This role is critical for providing timely and effective technical assistance to internal users, ensuring the smooth operation of IT systems. You will be the first point of contact for technical issues, responsible for troubleshooting and resolving a wide range of problems. This is an excellent opportunity for a self-motivated IT professional looking for a remote role with significant growth potential.

Key Responsibilities

• Respond to and resolve user-reported incidents and service requests via the helpdesk system, phone, and email.
• Provide technical support for hardware, software, and network-related issues for all employees.
• Install, configure, and maintain desktop computers, laptops, and associated peripherals.
• Diagnose and troubleshoot technical problems, ensuring timely resolution or escalation.
• Develop and maintain IT support documentation, including user guides and knowledge base articles.
• Assist with IT onboarding for new employees and manage user account administration.

Requirements

• Proven experience in a helpdesk or IT support role.
• Strong understanding of Windows operating systems, Microsoft Office Suite, and common business applications.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, suitable for a remote working environment.
• Ability to work independently and manage workload effectively.

Benefits

• Competitive salary for a remote position.
• Comprehensive benefits package including health insurance.
• Opportunities for continuous learning and professional development.
• Flexible working hours contributing to work-life balance.
• A supportive and collaborative remote team environment.