Helpdesk Support Technician

About the Role

Our client is seeking a detail-oriented Helpdesk Support Technician to join their IT support team based in Sunderland, Tyne and Wear, UK . This role is critical in providing timely and effective technical assistance to internal employees, ensuring smooth daily operations. You will be responsible for troubleshooting hardware and software issues, managing user accounts, and maintaining IT equipment. We are looking for an individual with a strong technical aptitude, excellent problem-solving skills, and a commitment to providing outstanding internal customer service. This position offers a great opportunity to advance your IT career in a supportive and professional setting.

Key Responsibilities

• Provide first-line technical support to end-users, resolving hardware, software, and network issues.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Manage user accounts, permissions, and access rights in Active Directory.
• Respond to helpdesk tickets in a timely manner, ensuring all issues are logged and tracked.
• Assist with IT asset management and inventory control.
• Support the IT team in the implementation of new technologies and system upgrades.

Requirements

• Previous experience in an IT helpdesk or technical support role.
• Proficiency with Windows operating systems and Microsoft Office Suite.
• Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).
• Experience with hardware troubleshooting and repair.
• Strong analytical and problem-solving skills.
• Excellent customer service and communication skills.

Benefits

• Competitive salary based on experience.
• Opportunities for ongoing IT training and certifications.
• Comprehensive benefits package including health insurance and pension.
• Generous annual leave allowance.
• A collaborative IT environment with opportunities for career growth.