Helpdesk Support Technician

About the Role

Our client is searching for a detail-oriented Helpdesk Support Technician to join their IT department located in Bradford . This role is essential for ensuring the smooth operation of internal IT systems and providing timely technical assistance to employees. You will be responsible for diagnosing and resolving a wide range of IT issues, managing hardware and software, and maintaining IT infrastructure. This is an excellent opportunity for an IT professional to contribute to a dynamic team, gain exposure to various technologies, and support a busy workforce in a key Bradford location, fostering a culture of efficient and reliable IT support.

Key Responsibilities

• Provide first and second-level technical support to end-users for hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Troubleshoot and resolve IT problems in a timely manner, minimizing downtime.
• Manage IT support tickets, prioritizing and escalating issues as necessary.
• Assist with IT asset management and maintain an inventory of IT equipment.

Requirements

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
• Familiarity with network troubleshooting and hardware diagnostics.
• Excellent problem-solving skills and attention to detail.
• Good communication and interpersonal skills for effective user support.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health and wellness benefits package.
• Opportunities for IT certifications and professional development.
• A stable and supportive work environment in Bradford .
• Pension scheme and generous annual leave allowance.