Helpdesk Support Technician

About the Role

Our client is seeking a technically adept Helpdesk Support Technician to join their established team in Belfast . This role is vital for providing first-line technical support and resolving IT issues for internal and external users. You will be responsible for diagnosing hardware and software problems, guiding users through step-by-step solutions, and escalating complex issues to senior IT staff when necessary. This on-site position is perfect for someone passionate about technology and dedicated to ensuring smooth IT operations within our client's premises in Northern Ireland .

Key Responsibilities

• Respond to and resolve IT support tickets, diagnosing hardware, software, and network issues.
• Provide technical assistance to users via phone, email, and in-person support.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Maintain accurate records of IT assets, support requests, and resolutions.
• Assist in the implementation of new IT systems and upgrades, ensuring minimal disruption.

Requirements

• Proven experience as a Helpdesk Technician or similar IT support role.
• Strong knowledge of computer hardware, operating systems, and common software applications.
• Familiarity with network troubleshooting principles.
• Excellent problem-solving and communication skills.
• Ability to work effectively as part of an on-site team.

Benefits

• Competitive salary commensurate with experience.
• Opportunity to work in a dedicated IT support environment.
• Access to ongoing technical training and certifications.
• Generous annual leave allowance.
• Company pension scheme.