Helpdesk Support Technician

About the Role

Our client is recruiting a skilled Helpdesk Support Technician to provide technical assistance and support for incoming queries and issues, primarily in a remote capacity. This role is critical for ensuring smooth IT operations and maintaining high levels of user satisfaction. You will be responsible for diagnosing and resolving technical hardware and software issues, guiding users through step-by-step solutions. This is an excellent opportunity for a technically adept individual who enjoys problem-solving and supporting others from their home office.

Key Responsibilities

• Provide first-level technical support to internal and external users via remote tools.
• Respond to queries either in person (if required), via phone, or email.
• Diagnose and resolve technical hardware and software issues.
• Install, configure, and upgrade computer hardware, software, systems, networks, printers, and scanners.
• Log all support requests and resolutions within the ticketing system.
• Escalate unresolved issues to the appropriate support teams or vendors.

Requirements

• Proven experience as a Helpdesk Support Technician or similar role.
• Strong knowledge of computer hardware, software, and operating systems.
• Excellent problem-solving and troubleshooting skills.
• Familiarity with remote support tools and ticketing systems.
• Good communication and interpersonal skills for effective user support.
• Ability to work independently and manage multiple priorities in a remote setting.

Benefits

• Competitive salary package.
• Fully remote working arrangement.
• Opportunities for technical training and certifications.
• Contribution to a modern and evolving IT infrastructure.
• Supportive team environment with clear career progression paths.