Helpdesk Support Technician

About the Role

Our client is seeking a skilled Helpdesk Support Technician to join their IT department in Liverpool . You will be the first line of support for all IT-related issues, ensuring the smooth operation of our internal systems and providing timely assistance to employees. This role is essential for maintaining productivity and a positive technological environment within the company. You will work in a collaborative office setting, contributing to a culture that values efficiency, technical expertise, and excellent user support, playing a crucial role in the Merseyside area's IT infrastructure.

Key Responsibilities

• Respond to and resolve user-reported IT issues via phone, email, and ticketing system.
• Install, configure, and maintain computer hardware, software, and network devices.
• Provide technical support and troubleshooting for desktops, laptops, printers, and mobile devices.
• Manage user accounts and access permissions.
• Document technical procedures and user guides for common IT tasks.
• Assist with IT asset management and inventory control.

Requirements

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of Windows and macOS operating systems.
• Experience with network troubleshooting and support.
• Proficiency in using helpdesk ticketing software.
• Excellent problem-solving skills and the ability to work under pressure.
• A relevant IT certification (e.g., CompTIA A+) is preferred.

Benefits

• Competitive salary with potential for overtime.
• Opportunity to work within a professional office environment in Liverpool .
• Comprehensive benefits package, including health insurance.
• Training and development opportunities to advance your IT career.
• A supportive team culture focused on technical excellence.