Helpdesk Support Technician

About the Role

Our client is recruiting a skilled Helpdesk Support Technician to join their IT support team in Stoke-on-Trent . This role is critical for providing first-line technical support to internal users, diagnosing and resolving hardware, software, and network issues. You will be instrumental in ensuring the smooth operation of our IT infrastructure, supporting employees across various departments and maintaining system stability.

Key Responsibilities

• Provide first-level technical support to internal users via phone, email, and ticketing system.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Install, configure, and maintain computer hardware and software.
• Manage user accounts, permissions, and access to systems.
• Escalate unresolved issues to senior IT staff or external vendors as needed.

Requirements

• Proven experience in an IT helpdesk or technical support role.
• Strong knowledge of operating systems (Windows, macOS) and common office applications.
• Familiarity with network concepts and troubleshooting.
• Excellent problem-solving and diagnostic skills.
• Good communication and interpersonal abilities for effective user support.

Benefits

• Competitive salary commensurate with experience.
• On-site technical role in Stoke-on-Trent .
• Opportunities for training and certifications in IT technologies.
• Supportive IT team environment with access to modern tools.
• Company pension and holiday entitlement.