Helpdesk Technician - Part-time

About the Role

Our client is seeking an enthusiastic Helpdesk Technician to provide essential technical support to our users in Manchester . This role focuses on resolving hardware, software, and network issues to ensure smooth operations for all employees. As a key member of the IT support team, you will be responsible for diagnosing problems, implementing solutions, and maintaining a high level of user satisfaction. This is an excellent opportunity for someone with a passion for technology and a strong aptitude for troubleshooting, seeking to contribute to a dynamic and supportive work environment within a physical office setting. You will be a crucial part of our IT infrastructure support.

Key Responsibilities

• Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person assistance.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve technical hardware and software issues efficiently.
• Manage user accounts, permissions, and access rights.
• Assist with IT asset management and inventory.
• Document technical procedures and troubleshooting guides for common issues.

Requirements

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of computer hardware, operating systems (Windows/macOS), and common software applications.
• Familiarity with network concepts and troubleshooting.
• Excellent problem-solving skills and the ability to work under pressure.
• Good communication and interpersonal skills, with a patient and helpful demeanor.
• Must be able to work on-site in our Manchester office.

Benefits

• Competitive hourly wage for part-time hours.
• Opportunities to gain experience with a variety of IT systems and technologies.
• A friendly and supportive office environment.
• Potential for professional development and certifications.
• Be part of a team dedicated to ensuring seamless IT operations.