Helpdesk Technician

About the Role

Our client is seeking a skilled Helpdesk Technician to provide essential technical support to their employees in Manchester . You will be responsible for resolving hardware, software, and network issues, ensuring smooth daily operations. This role is vital for maintaining productivity and supporting the company's technological infrastructure. You will work closely with the IT department, acting as the first line of support for all technical queries, and contributing to a reliable and efficient workplace environment.

Key Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Respond to and resolve IT support tickets in a timely and efficient manner.
• Install, configure, and maintain computer systems and peripherals.
• Assist with user account management and access permissions.
• Document technical procedures and troubleshooting guides for common issues.

Requirements

• Proven experience as a Helpdesk Technician or similar role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with network troubleshooting concepts.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate technical information clearly to non-technical users.

Benefits

• Competitive salary and opportunities for overtime.
• Comprehensive health insurance coverage.
• Pension scheme contribution.
• Paid training and certification opportunities.
• A stable, on-site work environment in Manchester .