Helpdesk Technician

About the Role

Our client is seeking a skilled and responsive Helpdesk Technician to join their IT support team in Belfast . This role is central to providing essential technical assistance to internal users and external customers, ensuring smooth operations and prompt resolution of IT-related issues. You will be responsible for diagnosing hardware and software problems, guiding users through step-by-step solutions, and maintaining IT systems. This position is perfect for a tech-savvy individual who enjoys problem-solving and contributing to a stable and efficient technological infrastructure within our Belfast office.

Key Responsibilities

• Provide first-line technical support for hardware, software, and network issues.
• Respond to helpdesk tickets and user requests in a timely and efficient manner.
• Diagnose and resolve technical problems, document solutions, and escalate complex issues when necessary.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Assist with user account management, password resets, and access control.

Requirements

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of computer hardware, operating systems (Windows/macOS), and common software applications.
• Familiarity with network concepts and troubleshooting techniques.
• Excellent communication and customer service skills, with the ability to explain technical concepts clearly.
• A proactive approach to identifying and resolving IT issues in Belfast .

Benefits

• Competitive salary with opportunities for overtime.
• Comprehensive health and wellness benefits package.
• Company-provided training and certifications in relevant technologies.
• A collaborative and dynamic IT environment in our Belfast location.
• Generous paid time off and holiday entitlement.